Flood Victims Spending Thousands on Damage

Thu, 19 Aug 2010 18:33:00 GMT

Written by Brittany Morehouse
9NEWS NOW & wusa9.com

SILVER SPRING, Md. (WUSA) - Five days after storms flooded their basement with nearly six feet of water, Jacob and Jean Rudel are feeling hopeless as they try to pick up the pieces.

"You'd never expect something like this to happen in your lifetime. It was catastrophic," said Jacob, a father of one 17-month old with another child on the way.

By Tuesday, the family was watching crews scrape up the cement from the once glued down carpet in their basement. Every piece of furniture they owned, large appliances included, had to be thrown out. Walls were torn down and the doors unhinged. It was shocking destruction to the Rudel's since their Channing Drive address is not in a flood prone area.

"My heart sunk," said Rudel as he described watching the waters rise inside his home after the storms struck on Thursday. "All I could do was look at my family and wonder what are we going to do now."

The problems started when power was knocked out, causing their sump pump to fail. Rudel tried to use towels to keep the water from spreading but it was rising fast from the sump pump. Soon rain water was creeping through their basement door.

The following day, an insurance adjuster visited the family and announced because a portion of the water came from outside, they would not be given one dime's worth of insurance money. Rudel was shocked because he was told his policy covered any sump pump failure.

"We've spent $7,000 and it's only the beginning," he said. "When all is said and done, we will probably have spent our entire retirement fund...my daughter’s college fund. It will set us back 10 years."

It's a scenario that Michael Dillon is getting accustomed to seeing this summer as a general operations manager at Flood Department. The company uses special equipment to restore flooded property. Over the last few weeks they've received hundreds of calls from flooding victims, many of them in unlikely areas.

"This guy has a nice grade you would never think that water from two blocks up would come down this far," said Dillon. "Every drain is full around here. Every house in this whole neighborhood has trees down."

Dillon and fellow workers spent all day helping the Rudels air out and clean out their ruined basement. They ran dehumidifiers and water circulators. The water marking on the walls reached 6 feet tall.

"In a case like this it wasn't only water, it was a couple inches of mud," said Dillon. "They lost pretty much all of the furniture because it had to be thrown out."

Both Dillon and Rudel offer advice to other homeowners make sure you have a battery powered sump pump or a back-up generator in case you lose power. They also warn people to clean out all of the nearby storm drains, even if they are in neighbors' lawns.

"Everything happened within forty five minutes," said Rudel. "It was so unexpected because we're not in a flood plain."

Mid-Atlantic Waterproofing's Committment to Customer Service

Wed, 05 May 2010 19:04:00 GMT

Exceptional customer service is an integral component of Mid-Atlantic Waterproofing core values. Below is a letter from a customer that highlights Mid-Atlantic’s commitment to its customers:

We want to pass on to you our sincere thanks to Samuel Velasquez who was your foreman for the recently installed system in our basement at our home in Arlington, Virginia. We were amazed at how quickly and efficiently he organized his work crew. He showed up on time and proceeded with amazing speed to begin the process and keep us informed of what to expect. As promised, the work went on with virtually no disruption to the rest of the house, and all of the evidence of the work quickly removed from the worksite. It really was a very competent job. Sam’s oversight of all phases was the primary reason it all went smoothly as planned. We thought it would take a great deal longer and would be much more disruptive, but we were very pleasantly surprised that the entire project began on a Monday and was virtually completed by Thursday.

Again, thank you for sending us Samuel to oversee this project. He must be one of your best foremen. As promised, he was very competent and easy to work with. He was also very knowledgeable and was able to answer all of our questions and well exceeded our expectations.

Nancy and Bill Brady

Mid-Atlantic Waterproofing Blog

Flood Victims Spending Thousands on Damage

Mid-Atlantic Waterproofing's Committment to Customer Service