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It was good. Installers paid attention to keeping house clean and end product was great
I recently had a service flush performed by Mid-Atlantic NJ and Service Technician, Michael Reynolds did an outstanding job. He was punctual, knowledgeable, and most importantly thorough. He explained the work he did, the reason for it, and took his time in ensuring the work was done correctly and completely. He also took his time in explaining to me the importance of maintenance to ensure the complete waterproofing system Mid-Atlantic installed operates effectively and efficiently. Thank you Michael Reynolds for delivering a wonderful customer experience! Look forward to having you back to my home in a few months to continue flushing and maintaining my 4 sump pumps and french drain system!
Four men did the work. They sealed off any areas to prevent dust from coming from the basement, they cleaned everything to our satisfaction, even outside on the lawn and sidewalk! We are so far satisfied although the basement walls haven't completely dried out yet, They said it takes six months, we'll see. Very expensive ,
Tim has made several service calls at my house. He is excellent. Knows his business & happy to answer all questions & explain the situation. I had a problem on a Friday afternoon. He was there that evening & most of Saturday. When he left the problem resolved. I was incredibly thankful for all the time it took after regular hrs to correct the issue. He is a real asset to the company!! I feel totally confident as long as he is still with the company.
Justin and Pavel surveyed the problem area under the stairs, confirmed that it certainly needed to be completely redone, and got right to work. Justin, Pavel, and Taylor (whom I never even knew was there!) were finished in less than 3 hours and did a quality job.
Very good job. was well informed before they even stared. the crew guys worked very professionally and were very polite. Yes they made a little noise and some dust settled on some of the surfaces, but that was expected. The guys got started early and were completely done by the end of the day. The system was installed five years ago and so far is working like it should Got no issues with water in my basement any more . Thanks guys
Tim And Pavel. Did A Great Job. They Were Fast Friendly And Easy To Talk To . Inspected The Other Pump And The Rest Of The Basement Before They Left. And Let Me Know everything Was Ok.
After my installation in August we had a problem with the pump. Water filled the basement and Becca from the Victor office sent Tim to inspect the situation. Kevin from the Victor office came and discussed a plan to put in place to correct the situation. Tim from the Victor office was assigned to the job and worked very hard to create a plan and work to be done to correct the situation. On each service call he was friendly, on time, worked hard, left the area clean, took time to explain what work was done and to answer any questions. Today he was here with Pavel to finish some touch ups. They made sure to walk me through the work that was done. The worked efficiently and left the home clean. They truly did a great job. The customer service and dedication is truly a breath of fresh air.
Everything was great. Henry answered all my question. He showed up on time and worked great.
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