After my installation in August we had a problem with the pump. Water filled the basement and Becca from the Victor office sent Tim to inspect the situation. Kevin from the Victor office came and discussed a plan to put in place to correct the situation. Tim from the Victor office was assigned to the job and worked very hard to create a plan and work to be done to correct the situation. On each service call he was friendly, on time, worked hard, left the area clean, took time to explain what work was done and to answer any questions. Today he was here with Pavel to finish some touch ups. They made sure to walk me through the work that was done. The worked efficiently and left the home clean. They truly did a great job. The customer service and dedication is truly a breath of fresh air.
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