my initial installation failed miserably and i had water in my basement. i called their office and was transferred to the Pitts office directly with Arley Grey. Arley was great in that she came out herself and did a temporary fix to keep more water from coming into my basement and scheduled a repair technician for today for permanent fix. the technician Tom came today and was very good and did a repair of the pumps plumbing and tested the walls for drainage into the drain lines. He was personable and very friendly and explained everything he did to me. Thanks for being responsive to my problem.
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